Support Manager

Amasty is an official partner of Magento Commerce. The company exists for 10 years and more than 230 products were released during this time. Such brands as Munchkin, Mothercare, Rebecca Minkoff, Nespresso and Blizzard successfully implemented Amasty solutions.
On this position, the support manager will be able to develop his or her customer care skills, such as knowing the most popular e-commerce platform inside out, helping the company’s clients in all kinds of situations from pre-sales consulting to technical questions, and experience of working with clients from all over the world.

 

Core responsibilities:

  • Helping company’s clients via email or live chat: pre-sales, functionality and terms consulting, helping with installation and setup, collecting and analyzing feedback from customers and ongoing issues reports
  • Participation in creating FAQs, user guides and other documents
  • Proactive communication with QA specialists, product managers and developers when it comes to products improvement

 

Essential requirements:

  • Upper-intermediate level of English or higher
  • Ability to soak up a lot of info during a short period of time
  • Confidence in using PC with a high level of technical knowledge
  • We’re looking for a self-organized, responsible and honest person
  • Higher education

 

Optional requirements (if you have these skills, it will be a plus):

  • Previous experience of working in customer care and support departments
  • Basic understanding of e-commerce domain
  • Advanced English level and higher
  • Higher linguistic education

 

What we offer:

  • Open-minded executives and respectful relationships inside the team
  • No overtiming. We’re building our work upon Agile principles
  • Fulltime (8 hours of work per day and 40 hours per week). Schedule based on the shift system (within a month, there will be one working Saturday and one working Sunday). No night shifts at the moment
  • Compensation of professional education and certification fees in case of successful completion
  • Possibility to visit professional conferences as a speaker
  • Spacious office with great views in 5 minutes walk from Petrovshshina subway station, with a free parking lot. Other nice things such as a dining area and a shower are also available
  • Medical insurance and 100% sick leave coverage
  • Partial compensation of sports fees
  • English classes right in the office with a skilled teacher